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General Terms and Conditions
- General Provisions and Scope
- Conclusion of Contract and Content of Online Pages
- Prices
- Order Acceptance
- Invoicing & Payment
- Delivery and Retention of Title
- Liability for Defects and Tolerance
- Right of Withdrawal and Exclusion of Withdrawal for Consumer Contracts
- Data and Copyrights
- Privacy Policy
- Legal Effect
- Place of Performance and Jurisdiction
1. General Provisions and Scope
The general terms and conditions (GTC) listed here apply to all legal transactions concluded via the website www.sedruck.de with sedruck KG in Germany, Ludwig-Hupfeld-Str. 16, 04178 Leipzig.
The version valid at the time the contract is concluded shall apply. Deviating provisions require the prior written confirmation of sedruck KG. You can view the current GTC at any time on www.sedruck.de and save them permanently as a PDF, view the file offline at any time or print it out.
Placing an order constitutes recognition of our general business and delivery conditions.
2. Conclusion of Contract / Content of Online Pages
The contract language is German.
By placing the products and services in the online shop, we make a binding offer to conclude a contract.
You can first configure a product without obligation and place it in the shopping cart. In the shopping cart, you also have the option to upload your data from your device and select the shipping method.
In the shopping cart, you can see your product options and their prices in detail; you can change your entries here by clicking the "Change product options" button or reselect the shipping method, thus comprehensively checking and correcting your order. After forwarding your order from the shopping cart to the checkout, the customer submits a binding order to purchase the goods in the shopping cart for a fee by clicking the “Order now with obligation to pay” button.
We store the contract text and send it to you as an order confirmation together with the cancellation policy immediately by e-mail. You can view and download the GTC in the current version at any time on the pages of our online shop. You can view your past orders in your customer account.
The information on our online pages is compiled and maintained with the greatest care and to the best of our knowledge. Nevertheless, a flawless, complete, up-to-date and always available information offer cannot be guaranteed. Changes and errors are reserved. Liability for any direct or indirect damage of a material or immaterial nature caused by the use or non-use of the information and offers provided is excluded. Use is solely at the user's own risk, unless incorrect information was included intentionally or through gross negligence. We expressly reserve the right to change, supplement, delete parts of the pages or the entire offer without separate announcement, or to temporarily or permanently discontinue publication.
4. Order Acceptance
By placing an order, the client confirms their solvency and creditworthiness. Should there be any doubts, we may withdraw from fulfilling the order or request appropriate security or advance payments. The order between contractor and client is confirmed via email subject to availability of the ordered goods. For orders with delivery to third parties, the ordering party is deemed the client and is liable together with the third party as joint debtor.
sedruck KG may reject orders and extraordinarily and without notice terminate already concluded contracts if the transmitted print data contains pornographic, racist, or unconstitutional content according to the laws of the Federal Republic of Germany, or if fulfilling the order would violate applicable criminal laws or could be prosecuted as an administrative offense.
Information clause according to §28b No. 4 BDSG: For the purpose of deciding on the establishment, execution or termination of the contractual relationship, we collect or use probability values in the calculation of which address data, among other things, are included.
5. Invoicing & Payment
We only accept the payment methods available during the ordering process. Currently available: PayPal, payment via electronic direct debit and credit card via the payment service provider Secupay; after application and successful credit check, payment by invoice is also possible, provided the billing address is in Germany.
Please note that we send invoices together with the shipping confirmation by e-mail – and only by post upon request. Additionally, after your printed materials have been handed over to the shipping service provider, you can download your invoice as a PDF file in your user account under the menu item Order Overview.
If you have requested payment by invoice, the invoice is due immediately without deduction. If the customer is in default of payment, we reserve the right to charge a fee of €2.00 for each reminder. In case of further delay, we assign the claim to our collection agency.
6. Delivery and Retention of Title
All services remain the property of the contractor until full payment by the client has been made. We deliver exclusively under extended retention of title and are entitled to make partial deliveries.
Of course, we generally adhere to our stated delivery times. However, these may differ from the information provided, as delivery times correspond to those stated by the shipping service used. We therefore accept no liability for damages in the event of deviations from the stated delivery time and non-compliance, and there is no entitlement to compensation. If acceptance is refused, the service is still considered rendered, and we will charge a compensation fee of €15.00 and invoice the services we have provided. Printing and binding orders are individual, customer-specific orders; therefore, cancellation is only possible upon payment for the services already rendered. In the event of cancellation, we will charge a processing fee of €15.00 in addition to the services already provided.
7. Liability for Defects and Tolerance
The statutory liability for defects applies. We always strive to deliver to your complete satisfaction. However, complaints can only be considered if they are reported to us in writing as an obvious defect within 8 days after receipt of the goods, and as a hidden defect within 2 weeks after receipt of the goods.
Defects in part of the delivered goods do not entitle the purchaser to complain about the entire delivery, unless the partial delivery is of no interest to the client. In the case of justified complaints, the contractor is free to replace the defective goods with new ones or to remedy the defect. If the contractor does not meet this obligation within a reasonable period or if the rectification fails despite repeated attempts, the client may demand a price reduction or cancellation/withdrawal.
Transport damages must be reported in writing to the carrier immediately and reported to us. Return costs will only be reimbursed if we have accepted the complaint and if the goods have been returned after consultation with us.
Please do not return goods without prior arrangement. However, we reserve the right to request the goods back for inspection, even in the entire quantity delivered.
No claims for damages can be made. Complaints due to faulty data will not be accepted, as responsibility for the print data lies with the client. Please check your print data carefully. For all printed materials, minor deviations in color and format may occur, even when original print samples or data are available, or in comparison to a previous order, without this being a reason for complaint. The same applies to comparisons between other templates (e.g., digital proofs, pre-prints, advance sample copies) and the final product.
Due to production reasons, it may not be possible to take the paper grain direction into account during placement. Minor cracking during folding and deviations in strength or stiffness of the product caused by this must be accepted and do not constitute grounds for complaint. Production or machine-related unavoidable minor cutting, punching, embossing, printing, and folding tolerances do not justify a complaint. Material changes due to age or environmental influences do not constitute a defect. In this regard, complaints about paper rippling are excluded, as this cannot be avoided in digital printing. Acceptance of a complaint based on the above reasons is at the discretion of the contractor.
Please note that we accept no liability for the processing of third-party materials. Processing of, for example, self-printed paper, scanning your originals, etc., is done at your own risk, even if the processing is carried out by a sedruck employee. sedruck is not liable for any damage to the originals.
8. Right of Withdrawal and Exclusion of Withdrawal for Consumer Contracts
Entrepreneurs are not granted a voluntary right of withdrawal.
No right of withdrawal exists for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
In all other cases, consumers have the statutory right of withdrawal as described in the cancellation policy.
Cancellation Policy
8.1 Right of Withdrawal for Delivery of Goods Not Custom-Made and Delivered in a Single Shipment
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us (sedruck KG, Ludwig-Hupfeld-Straße 16, 04178 Leipzig) by means of a clear statement (e.g., a letter sent by post, fax, email, or by phone at 03414425090) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, which is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the day we receive the notification of your withdrawal from this contract. For this refund, we will generally use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this refund. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods immediately and in any case no later than fourteen days from the day you inform us of your withdrawal from this contract to sedruck KG, Ludwig-Hupfeld-Straße 16, 04178 Leipzig. The deadline is met if you send the goods before the period of fourteen days has expired. We bear the costs of returning the goods. You are only liable for any diminished value of the goods if this loss in value is due to handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Special Note
Your right of withdrawal expires prematurely if we begin executing the contract at your express request before the withdrawal period expires.
8.2 Right of Withdrawal for Delivery of Several Goods Not Custom-Made and Delivered in Several Shipments
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, have taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (sedruck KG, Ludwig-Hupfeld-Straße 16, 04178 Leipzig) by means of a clear statement (e.g., a letter sent by post, fax, telephone 03414425090, or email to kontakt@sedruck.de) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, which is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the day we receive the notification of your withdrawal from this contract. For this refund, we will generally use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this refund. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods immediately and in any case no later than fourteen days from the day you inform us of your withdrawal from this contract to us (sedruck KG, Ludwig-Hupfeld-Straße 16, 04178 Leipzig). The deadline is met if you send the goods before the period of fourteen days has expired. We bear the costs of returning the goods. You are only liable for any diminished value of the goods if this loss in value is due to handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Special Note
Your right of withdrawal expires prematurely if we begin executing the contract at your express request before the withdrawal period expires.
8.3 Exclusion of the Right of Withdrawal for Delivery of Goods Manufactured to Customer Specifications
The right of withdrawal does not apply to distance contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual specification or selection by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs. If the manufacture of printed materials via the sedruck KG websites is carried out according to customer specifications, there is therefore no statutory right of withdrawal. No contractual right of withdrawal is granted.
End of Cancellation Policy
9. Data and Copyrights
The data must be supplied in the formats specified on our website. If these are not complied with, flawless performance is not guaranteed. The client is responsible for their own data. It is prohibited to reproduce works protected by copyright. The contractor assumes no liability for the content of the orders. By placing the order, the client declares that they hold all ownership and copyright rights to their data or have authorization to reuse them. The client is liable for any damage that may result from unauthorized processing and will reimburse any costs incurred. The claim for payment for the order remains valid if third parties assert copyright or usage rights. If this occurs, the services provided and the costs incurred by the contractor will be invoiced.
We reserve the right to delete your print data from our servers after an order has been completed. If no further orders are placed via your customer account within a period of 2 years (24 months), your print data will be automatically removed.
10. Privacy Policy
You can view our privacy policy here.
Should individual formulations or parts of this text not, no longer, or not completely comply with the applicable legal situation, the remaining parts of the document remain unaffected in their content and validity. In such a case, the invalid provision will be reinterpreted, supplemented, or replaced in such a way that the economic and intended purpose of the invalid provision is met and is itself valid.
12. Place of Performance and Jurisdiction
If the client is a merchant, a legal entity under public law, or a special fund under public law, or has no general place of jurisdiction in the country, the place of performance and jurisdiction for all disputes arising from the contractual relationship, including documentary proceedings, is the registered office of sedruck KG.
If the client is a private end consumer, the statutory provisions apply. However, if they do not have a place of residence within the European Union, the registered office of sedruck KG is also agreed as the place of jurisdiction.